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Books in the Agile Manager Series:

Giving Great Presentations

Undetanding Financial Statements

Motivating People

Making Effective Decisions

Leadehip

Goal-Setting and Achievement

Delegating Work

Cutting Costs

Influencing People

Effective Performance Appraisals

Writing to Get Action

Hiring Excellence

Building and Leading Teams

Getting Organized

Extraordinary Customer Service

Customer-Focused Selling

Managing Irritating People

Coaching to Maximize Performance



INTRODUCTION

Wouldn't you like to be more effective in dealing one-on-one with othe, more peuasive in moving them to your point

of view? This book will help you achieve that increased effectiveness. It will give you precisely the set of tools and

techniques you need to get your way in sensitive matte in both your professional and peonal lives. Consider these

typical situations:

Convincing your boss to let you try something promising, but risky.

Peuading a good subordinate to accept a transfer, a down- grade, or maybe even a challenging upgrade.

Pushing a subordinate to a higher level of performance.

Requesting something for youelf: a raise, choice assignment, special training, or transfer to a new city.

Convincing your family of the wisdom of requesting or accepting a transfer.

The list of such situations is endless. You've been there, you knowand they all call for a high degree of peuasive ability.

The skills you need fall into four categories:

Negotiation:The overall process of designing a strategy to get what you want and setting the tone for discussions. It also

includes careful consideration of whether or not to attempt to peuade.